Septic tank overflow
If wastewater is backing up or the septic tank area is overflowing, septic tank cleaning or pumping may be required.
Read septic overflow guide →Emergency Wastewater Guide
What to Do During a Wastewater Emergency
Overflowing wastewater, sewage backup and serious drainage problems can spread quickly. Use these steps to reduce risk while arranging professional help.
Act First
What should you do immediately?
Focus on safety and reducing additional wastewater flow while help is arranged.
Stop or reduce unnecessary water use if it is contributing to the backup.
Keep children, pets and other people away from contaminated wastewater.
Avoid touching sewage with bare hands and avoid entering tanks, pits or confined spaces.
Move vulnerable items away from the affected area if it can be done safely.
Call the service team and clearly explain the location and current condition.
Blocked drain
If wastewater is backing up through drains or a line repeatedly blocks, professional drain clearing may be appropriate.
Read blocked drain guide →Wastewater accumulation
If a tank, pit or collection point needs pumping, ask about the appropriate wastewater removal or gully bowser service.
View wastewater removal →Useful Information
What should you tell the team?
Give the exact service location, property type, affected area, whether wastewater is actively overflowing, and any access limitations. Photos can also help explain the situation before service is arranged.
Confirm availability
Service availability depends on the exact address, access and operational conditions. Confirm these details directly before dispatch.
Call 071 190 030024/7 Service Information
Facing an urgent wastewater problem?
Contact J & W Brothers with your location and a short description of the emergency. We can discuss the appropriate service.