1. Locate the access point
Identify the septic tank, gully pit, toilet pit, sump or other access point that needs attention. If you are unsure, tell the team what you can see on site.
A little preparation can make septic tank, gully, toilet pit and wastewater removal work easier. Use this checklist before the service team arrives.
The exact requirements depend on the property and the wastewater system, but these steps are useful for most residential and business sites.
Identify the septic tank, gully pit, toilet pit, sump or other access point that needs attention. If you are unsure, tell the team what you can see on site.
Remove movable items, parked vehicles and other obstacles from the practical access route where possible. Do not move heavy covers or equipment yourself.
If the tank or wastewater system is already full or backing up, reduce unnecessary water use until the problem is assessed.
Keep children and pets away from open covers, standing wastewater and contaminated areas. Avoid direct contact with sewage.
Give the team the property location, the type of problem, where wastewater is visible and whether there is a known access point.
Provide clear information about gates, narrow entrances, slopes or other site conditions that could affect access. Do not enter a tank or confined space.
Never enter a septic tank, toilet pit or other confined wastewater space. Do not remove heavy covers or attempt hazardous cleanup just to prepare for the visit. Tell the service team what access is available and let the site conditions guide the work.
The same symptom can have different causes, so the service should match the wastewater problem found at the property.
For suitable pumping and removal requirements involving gullies, pits and wastewater.
View gully bowser service →For septic systems that require cleaning and wastewater removal.
View septic tank cleaning →For blocked or slow drainage where clearing the line is the relevant service.
View drain clearing →Call with your location and a short description of the issue. Service availability should be confirmed for the exact address before dispatch.